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Top 10 Exadata Errors and Step-by-Step Solutions



Oracle Exadata is a powerful platform designed to run Oracle databases efficiently. However, like any complex system, it can encounter errors that impact performance and operations. Here are the top 10 Exadata errors and their step-by-step solutions.


#### 1. **ORA-00600: Internal Error Code**


**Description:**

This is a generic internal error code indicating an issue inside the Oracle database.


**Solution:**

1. **Identify the Error:**

- Check the alert logs and trace files for detailed error messages.

```shell

tail -f /u01/app/oracle/diag/rdbms/yourdb/trace/alert_yourdb.log

```

2. **Search Oracle Support:**

- Use the ORA-00600 Lookup Tool on Oracle Support to find relevant solutions.

3. **Apply Recommended Patches:**

- If a known bug, apply the recommended patch from Oracle Support.

4. **Contact Oracle Support:**

- If unresolved, open a service request with Oracle Support for further assistance.


#### 2. **ORA-04031: Unable to Allocate Memory**


**Description:**

This error occurs when the Oracle database cannot allocate memory from the shared pool or large pool.


**Solution:**

1. **Check Memory Usage:**

- Use the following query to check memory allocation:

```sql

SELECT * FROM v$sgastat WHERE pool = 'shared pool' ORDER BY bytes DESC;

```

2. **Increase Shared Pool Size:**

- Increase the size of the shared pool if it is insufficient.

```sql

ALTER SYSTEM SET shared_pool_size = 'size' SCOPE = BOTH;

```

3. **Enable Automatic Shared Memory Management:**

- Use Automatic Shared Memory Management (ASMM) to manage memory more efficiently.

```sql

ALTER SYSTEM SET sga_target = 'size' SCOPE = BOTH;

```


#### 3. **Exadata Storage Server Alerts**


**Description:**

Storage server alerts indicate issues with the Exadata storage cells.


**Solution:**

1. **Check Cell Alerts:**

- Use CellCLI to check for alerts.

```shell

cellcli -e "LIST ALERTHISTORY"

```

2. **Acknowledge and Resolve Alerts:**

- Acknowledge the alert and take necessary actions based on the alert message.

```shell

cellcli -e "ALTER ALERTHISTORY 'alert_id' SET STATE = 'acknowledged'"

```

3. **Contact Oracle Support:**

- If unresolved, open a service request with Oracle Support.


#### 4. **ORA-01555: Snapshot Too Old**


**Description:**

This error occurs when a query tries to access data that has been changed and is no longer available in the undo tablespace.


**Solution:**

1. **Increase Undo Tablespace:**

- Increase the size of the undo tablespace.

```sql

ALTER DATABASE DATAFILE 'undofile_name' RESIZE size;

```

2. **Adjust Undo Retention:**

- Increase the undo retention period.

```sql

ALTER SYSTEM SET undo_retention = retention_time SCOPE = BOTH;

```


#### 5. **Cell Disk Failure**


**Description:**

A cell disk failure can affect data availability and performance.


**Solution:**

1. **Check Disk Status:**

- Use CellCLI to check the status of the cell disk.

```shell

cellcli -e "LIST CELLDISK DETAIL"

```

2. **Replace the Failed Disk:**

- Follow the hardware replacement procedure for the failed disk.

3. **Rebalance the Grid:**

- Ensure the ASM rebalance operation completes.

```sql

ALTER DISKGROUP diskgroup_name REBALANCE POWER power_level;

```


#### 6. **ORA-19815: Archiver Errors**


**Description:**

This error indicates that the archiver process cannot write to the archive log destination.


**Solution:**

1. **Check Disk Space:**

- Ensure there is enough space in the archive log destination.

```shell

df -h /archive/log/destination

```

2. **Add or Increase Archive Log Destinations:**

- Add or increase the size of the archive log destinations.

```sql

ALTER SYSTEM SET log_archive_dest_1 = 'location=/new/destination' SCOPE=BOTH;

```


#### 7. **Network Interface Errors**


**Description:**

Network interface errors can cause communication issues between Exadata components.


**Solution:**

1. **Check Network Status:**

- Use ifconfig or ip commands to check the status of network interfaces.

```shell

ifconfig -a

```

2. **Restart Network Services:**

- Restart network services to resolve transient issues.

```shell

systemctl restart network

```

3. **Replace Faulty Hardware:**

- Replace any faulty network hardware components.


#### 8. **ORA-08103: Object No Longer Exists**


**Description:**

This error occurs when an object is no longer available in the database.


**Solution:**

1. **Identify the Object:**

- Use the trace file to identify the missing object.

2. **Restore the Object:**

- Restore the object from a backup or recreate it if necessary.

3. **Prevent Future Occurrences:**

- Ensure proper backup and restore procedures are in place.


#### 9. **High Cell Offload Efficiency**


**Description:**

Inefficient cell offloading can reduce Exadata performance.


**Solution:**

1. **Monitor Offload Efficiency:**

- Use the following query to monitor offload efficiency:

```sql

SELECT name, value FROM v$sysstat WHERE name LIKE 'cell%offload%';

```

2. **Tune SQL Statements:**

- Ensure SQL statements are optimized for Exadata offloading.

3. **Use Storage Indexes:**

- Enable and use storage indexes to improve offloading efficiency.


#### 10. **Exadata Storage Index Issues**


**Description:**

Storage indexes not being used effectively can impact performance.


**Solution:**

1. **Check Storage Index Usage:**

- Monitor storage index usage with the following query:

```sql

SELECT * FROM v$sysstat WHERE name LIKE 'cell%storage%index%';

```

2. **Optimize Queries:**

- Optimize queries to ensure they benefit from storage indexes.

3. **Update Statistics:**

- Ensure table and index statistics are up-to-date.

```sql

EXEC DBMS_STATS.GATHER_TABLE_STATS('schema_name', 'table_name');

```


#### Conclusion


Exadata errors can significantly impact database performance and availability. By understanding these common errors and their solutions, you can proactively manage and maintain your Exadata environment, ensuring optimal performance and reliability. Regular monitoring, timely updates, and adherence to best practices are key to minimizing disruptions and maintaining a robust database infrastructure.

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